• Identify payment risk categories 3 months ahead of prioritisation and capacity planning
  • Reduce bounce rates in bucket 0 and 1 and influence customers to pay using digital platform

Solution & Services Executed

  • Deployed early warning engine and bounce predictor
  • Deployed Robo Collection Engine
  • Executed Multilingual OmniChannel Digital Collection services through WhatsApp, Interactive Voice Calls (IVC)
  • Integrated with Digital Payment Services
  • Real tIme Dashboarding and Monitoring


98% Resolution in Bucket 0

16% reduction in Bounce Rates in 3 Months

22% Reduction in Call Center Costs in 6 months