Small Business Portfolio- Asian Bank – CreditNirvana

Objective

Identify payment risk categories 3 months ahead of prioritisation and capacity planning
Reduce bounce rates in bucket 0 and 1 and influence customers to pay using digital platform

Solution & Services Executed

Deployed early warning engine and bounce predictor
Deployed Robo Collection Engine
Executed Multilingual OmniChannel Digital Collection services through WhatsApp, Interactive Voice Calls (IVC)
Integrated with Digital Payment Services
Real tIme Dashboarding and Monitoring

Outcome

98% Resolution in Bucket 0

16% reduction in Bounce Rates in 3 Months

22% Reduction in Call Center Costs in 6 months

Designed and Developed by Lending Industry Domain Experts with over 20 years of experience, Credit Nirvana is one of the World’s first ML Analytics driven and Digital First end to end Debt Collection Platforms.

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