Credit Nirvana — Collections Intelligence Platform by Perfios
Introducing Maestro — The only Agentic AI engine built from the ground up for post-origination collections. Now generally available. See every module →
Agentic AI · Collections Intelligence A Perfios Company

Recover More.With Better

From early warning to legal enforcement — Credit Nirvana is the only Agentic AI-native collections platform purpose-built for Indian BFSI. Every decision intelligent. Every action compliant.

Trusted by India's leading banks, NBFCs & ARCs
Ujjivan Bank
Aditya Birla Capital
BharatPe
PNB Housing Finance
Bajaj Finance
Ujjivan Bank
Aditya Birla Capital
BharatPe
PNB Housing Finance
Bajaj Finance
Ujjivan Bank
Aditya Birla Capital
BharatPe
PNB Housing Finance
Bajaj Finance

India's Most Innovative Collections Suite.
20 Modules. One Platform.

creditnirvana.ai/platform — Collections Intelligence Platform
Overview Portfolio AI Agents Legal
Dashboard
Accounts
Activity
AI Agents
Total Accounts↑ 4.2%
1,24,831
Active portfolio this month
Recovery Rate↑ 8.1%
91.4%
Bucket 0–30 DPD
Pending Actions↔ 2.3%
3,218
Require human review today
NPA Reduction↑ 32%
₹4.2Cr
Recovered this quarter
Recovery Performance by DPD Bucket
0–30 30–60 60–90 90–120 120–180 180–365 365+ W/Off 91% 78% 59% 43% 29% 19% 14% 8%
Channel DistributionThis month
67%AI-led
AI Voice60%
WhatsApp25%
Field15%
Recent Account Activity
AccountBorrowerDPDOutstandingLast ActionStatus
#AC84721Rajesh KumarDPD 32₹1,24,500Maestro AI — Payment planResolved
#AC84719Priya SharmaDPD 67₹2,81,000SARFAESI Notice issuedLegal Review
#AC84715Amit VermaDPD 8₹89,250WhatsApp reminder sentActive
#AC84708Sunita PatelDPD 94₹4,12,000Field agent assignedEscalated
Total Accounts+4.2%
1,24,831
Under management
DPD 30+8.5%
10,611
Require immediate attention
Contactable94.2%
1,17,608
Verified contact rate
Skip Traced+12%
1,843
Non-contactable resolved
Account Portfolio — All Segments
Account IDBorrowerSegmentDPD BucketLoan TypeOutstandingPropensity ScoreNext Action
#AC84721Rajesh KumarRetail30–60Personal Loan₹1,24,50087/100AI follow-up — 10am
#AC84719Priya SharmaSME60–90Business Loan₹2,81,00054/100Legal Notice — Draft
Actions Today+18%
4,821
AI-automated actions
Calls Made+6%
1,284
94.2% right-party contact
WhatsApp Sent+11%
2,931
68% open rate
Resolved+8%
847
Payment collected or plan set
Live Activity Feed
Updating
#AC84721 — Payment plan accepted. ₹62,250 due Fri.
now
#AC84719 — SARFAESI Sec 13(2) notice dispatched.
2m
#AC84708 — DPD escalation: assigned to field agent Ravi K.
5m
#AC84715 — WhatsApp reminder opened. Borrower clicked payment link.
8m
Compliance Audit LogRBI-mandated
All outreach within permitted contact hours (8am–8pm)
Fair Practices Code — no aggressive language flags detected in 1,284 calls
1 account flagged for manual review — grievance raised via ODR portal
Review
Active Agents+2
8
Maestro AI instances live
Conversations+22%
3,284
Active today
Resolution Rate↑ 3.1%
68.4%
Without human handoff
Avg Handle Time↓ 18%
3m 42s
Down from 4m 32s last month
M1
Maestro — Retail Collections
NEGOTIATE_AI · v2.4
Online
Capacity utilisation78%
1,284
Calls today
71%
Resolution
4.2m
Avg time
M2
Maestro — SME Collections
NEGOTIATE_AI · v2.4
Online
Capacity utilisation54%
392
Calls today
63%
Resolution
5.8m
Avg time
Credit Nirvana Collections Intelligence Platform Dashboard

What Happens When Institutions
Choose Credit Nirvana

Verified outcomes from institutions live on the platform. Customer names shared under NDA.

Leading NBFC — Retail & Microfinance
From Fragmented Systems to Unified Intelligence
Eliminated manual reconciliation, unified all agency workflows, and gave supervisors real-time visibility across telecalling, field, legal, and settlement — in 4 weeks.
↑60%
Supervisor visibility
Zero
Manual reconciliation
4 wks
Time to go-live
Top 5 ARC in India — Distressed Portfolio
From Excel to Intelligence: 1.5M+ Accounts Managed
Migrated from Excel to Credit Nirvana's integrated platform — combining ledger accuracy, case management, field ops, and legal workflows in one governance layer.
1.5M+
Accounts managed
100%
Regulatory compliance
Portfolio capacity
Maestro NegotiateAI — Live Session RBI-Compliant
AI
Borrower
AI
Borrower
AI
Settlement confirmed — RBI DLG compliant · Audit trail timestamped
Compliance Note: All AI-agent interactions are RBI Fair Practices Code aligned — no aggressive language, no prohibited contact hours, full timestamped audit trail for regulatory inspection.

The Only Agentic AI
That Assures Closures.

It understands DPD stages, SARFAESI workflows, and borrower psychology. It negotiates, escalates, and resolves. Autonomously, and always within the law.

Speaks India's Languages. All of Them.

Hindi, Tamil, Telugu, Marathi, and 8+ regional languages — with sentiment tracking and full context retention.

Reads the Room. Every Time.

Reads intent and distress in real time. Routes instantly to field, legal, or human — no delay, no missed signal.

Compliance isn't a Filter. It's the Foundation.

RBI, DPDP, and DLG norms enforced before Maestro speaks. Every interaction timestamped and inspection-ready.

Infrastructure Advantage

Built on Infrastructure That Powers 90% of Indian Lending.

Credit Nirvana is built from within Perfios — not on top of it. Every integration, every data model, every compliance framework runs on 17 years of BFSI infrastructure trusted by 1,000+ institutions across 18 countries.

1,000+
Financial institutions on Perfios platform globally
18+
Countries with active Perfios deployments
400M+
Data points powering our ML models
17 yrs
Of BFSI infrastructure experience

India's Most Complete Financial Data Fabric

More lending data than any platform in India — flowing directly into Credit Nirvana's predictive models.

50+ Integrations. Zero Sprint Required.

Finacle, BaNCS, CIBIL, AA Framework, NACH — live across 1,000+ institutions. No building required. Just switch on.

14 ML Models. All in Production. None on a Benchmark.

Bounce prediction, paying propensity, roll-rate forecasting — trained on 400M+ real data points.

Your Collections.
Inspection-Ready.

Security and compliance are the foundation — not features added on top. Your data is protected. Your processes are defensible. Your regulators will have nothing to flag.

ISO 27001 & ISO 27017Security management & cloud controls
Certified
SOC 2 Type IIIndependent audit — security, availability, confidentiality
Certified
CSA STAR Level 2Cloud Security Alliance — highest assurance level
Certified
RBI GuidelinesFair Practices Code, DLG & digital lending norms embedded
Compliant
DPDP Act 2023 & GDPRPrivacy-by-design, consent management, data minimisation
Compliant

DPDP Act 2023 & Collections

Every borrower interaction, legally defensible.

Borrower data processed only for collections — enforced at platform level
Timestamped consent records for all digital outreach
Right-to-erasure handled within statutory timelines
Grievance redressal mapped to DPDP Rules 2025
RBI contact hours enforced at dialer and AI layer
AI models trained on anonymised data — no individual PII

Plug In Once.
Work with Everything.

50+ BFSI integrations — already live across 1,000+ institutions on Perfios' infrastructure. No sprint. No custom API work. Connected before you go live.

Core Banking & LMS
FinacleBaNCSFlexcubeNucleus LMSNetsolC-EdgeIntellect
Credit Bureaus & Account Aggregator
CIBILExperianCRIFEquifaxAA FrameworkBSA / Perfios
Payment Gateways & NACH
RazorPayBillDeskCashfreeUPI / NPCINACH / eNACHPayU
Communication Channels
WhatsApp Business APIExotelOzonetelKaleyraMSG91Twilio

Two Strategic Offerings.
One Unified Platform.

Choose the deployment that fits your institution — a technology platform you operate, or a managed service we run for you.

Offering 01 — Technology Platform
SaaS / PaaS Product Platform
Deploy Credit Nirvana within your own operations — powering advanced collections workflows with production-grade Agentic AI.
  • Modular architecture — deploy what you need, scale as you grow
  • API-first with 50+ pre-built BFSI integrations
  • Maestro Agentic AI embedded natively — not bolted on
  • Private, public cloud, or hybrid with data residency
  • ISO 27001 · SOC 2 Type II · DPDP-aligned
Offering 02 — Managed Collections
Collections Services as a Platform
Credit Nirvana runs the entire collections operation for you — using its AI orchestration engine so you get outcomes without building infrastructure.
  • AI-orchestrated outreach across voice, WhatsApp, SMS, field
  • Outcome-based — structured around recovery performance
  • RBI-compliant workflows baked into every process
  • Dedicated portfolio managers with real-time dashboards
  • DPDP Act-aligned data processing with consent management

Built by BFSI Veterans,
Technologists & Operators.

NC
Nitin Chugh
MD & Group CEO, Perfios
Former Deputy MD at SBI, MD & CEO of Ujjivan SFB, Group Head Digital at HDFC Bank. Leads the Perfios Group across Credit Nirvana, Clari5, and IHX.
LinkedIn
VS
Vinay Sathyanarayan
CPO, International & Subsidiaries, Perfios
18+ years at Perfios since inception. Architect of India's Open Finance Ecosystem and global product strategy across 18+ countries.
LinkedIn
VK
Varun Kapoor
CPO, Credit Nirvana
Drives Credit Nirvana's 20+ module product roadmap — from Maestro Agentic AI to Early Warning and Legal Collections.
LinkedIn
VD
Vivek Dogra
CTO, Credit Nirvana
Engineers Credit Nirvana's AI infrastructure — Maestro, ML models, and integration layer — built for enterprise BFSI at 99.5% SLA.
LinkedIn
Get Started with Credit Nirvana

See What Agentic AI
Does for Your Portfolio

A live walkthrough mapped to your portfolio, DPD profile, and compliance requirements. No slides. No generic demo.

45-minute session with a collections domain specialist
Live ROI model built for your DPD bucket and portfolio size
Compliance walkthrough — RBI, DPDP, and SARFAESI mapped to your workflows
Response within 1 business day. No obligation. No pressure.
Backed by Perfios — the most trusted BFSI data infrastructure in India

Request a Demo

Tell us about your portfolio. We'll build the session around it.

RBI Compliant SOC 2 Secured 1 Biz Day Reply

    No spam
    No obligation
    DPDP compliant